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Bags Only | The experts in luggage, bags & travelgoods

Refunds & Exchanges


You can return any item within 14 days of purchase if the item is unused with the original tags still attached; and in the original packaging which must be in the original condition.

Returns can be made by visiting a Bags Only store or via return post. Please note it may take up to 14 working days for a return via return post to be processed and we are unable to refund the cost of postage and packing for items deemed by you to be unsuitable.

Returns to store

Please bring your proof of purchase (receipt) and the credit / debit card you used to make the purchase when returning the goods. Refunds can only be processed to the same credit / debit card which was used in the purchase transaction.

The store location page on the website can be used to find the most convenient store for you to return your items.

Returning via Post

If returning your items via post, please securely repack the items in the original packaging with any accompanying instruction manuals and information booklets.

Please ensure you keep your tracking or delivery number when depositing your parcel with a courier or by post. This should be kept in a safe place as it bears a unique reference number which is used to trace your parcel should it fail to be delivered to us. We will be unable to make a refund in the event that your parcel is lost without sighting tracking or delivery receipt.

If for any reason there is a problem with the items you receive other than a change of mind please contact us on

Once an item is returned we will inspect your goods and investigate any claimed defect or, where we believe it is applicable, provide a remedy in relation to your goods. If we do not believe a remedy is applicable (for example, where we believe the goods have been misused or the defect/ damage is not covered by the commercial warranty), we will reject your claim and return your goods to you. You must cover the cost of return shipping in order to receive goods we have rejected on inspection, and we will provide you with instructions on how to make this payment.

Additional information

  • Please note that we do not sell second hand goods, so items that have been used or soiled are unable to be refunded or exchanged due to change of mind.
  • Original freight costs will not be refunded
  • When returning items by post the customer is responsible for all postage costs incurred